Chennai International Airport
The International Airport in Chennai (MAA) is a statement. But before you start assuming its cultural significance, let me quickly say this: I don’t know how to frame the statement itself, but I’ll attempt to elaborate my understanding. As someone interested in UX and wanting to improve UX every here and there – no I haven’t improved UX anywhere yet – I cannot help but notice this about the MAA airport. The departure happens from the new terminal. This building has constructionally stabilized and withstood Vardah, so I guess its a safe place now. And since its a new building, they have incorporated a slightly better queueing system for immigration. Nothing great here and of course, there is a tonne to improve. The arrival happens in the older terminal. The arrival immigration hall is probably half as big as the new terminal itself and yet, it is the most time consuming and unorganized aspect of the entire “arrival” process. Baggage should have taken the spot, but immigration wins hands down. ...